Terms of Service
Terms of Service
Contour Imports Ltd Terms and Conditions
This contract sets out:
your legal rights and responsibilities;
our legal rights and responsibilities; and
certain key information required by law.
In this contract:
‘We’, ‘us’ or ‘our’ means Contour Imports Ltd; and
‘You’ or ‘your’ means the person using our site to buy goods from us.
Perfect Noggin UK is the trading name of Contour Imports Ltd is registered in the United Kingdom at Chantry House, 22 Upperton Road, Eastbourne, BN21 1BF/ Company No: 13772591 / VAT No: GB 397782720
When buying anything from our website you agree to be bound by these terms and conditions and any other documents referred to in them.
Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team: sales@contourimports.co.uk
Delivery
We use trusted third party logistics providers to deliver our goods. We contract for next working day delivery as standard.
Dispatch times may vary by up to 24 hours and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or other occurrences beyond our control for which we will not be responsible.
If there is a delay in delivering the goods we will inform you of this via email and the goods will be despatched as soon as available.
Delivery of the goods will occur when we deliver them to the address you provide us with when you make your order. You are responsible for the goods when delivery has taken place.
If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, delivery times may be extended depending on the exact location.
Deliveries cannot be made to PO Box addresses. We strongly advise against deliveries to be made to hotels or third party couriers. Any orders made, to be sent to a hotel or a third party courier, are entirely at your own risk once delivery has been made by our logistics provider.
If your order has not arrived within the estimated timeframe, we recommend checking your courier tracking, as your parcel may have been left in a safe place or with a neighbour.
If you are unable to locate your order, please contact our Customer Services Team via email (sales@contourimports.co.uk) so that we can help. If the parcel is considered lost, a replacement or refund will be issued.
Dispute Resolution
We will try to resolve any disputes with you quickly and efficiently.
If you are unhappy with:
the goods;
our service to you; or
any other matter;
please contact us as soon as possible.
If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know. In such circumstances The European Commission provides a platform for online dispute resolution which is available at the following link: http://ec.europa.eu/consumers/odr/.
If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract. The laws of England and Wales will apply to this contract.
Ordering Goods
By placing an order via our website(s) (www.theperfectnoggin.co.uk or www.perfectnoggin.co.uk or www.contourimports.co.uk), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Please read and check your order carefully before submitting it. If you need to correct any errors you can do so before submitting it.
When you place an order at the end of the check-out process (by clicking "Pay Securely"), we will send you an acknowledgement e-mail confirming receipt of your order. This email is an order acknowledgement and does not mean that we accept your order. We may reject your order for the following reasons:
the goods are out of stock or unavailable;
we cannot authorise your payment;
we are not allowed to sell the goods to you;
you are not allowed to buy the goods from us; or
there has been a mistake on the pricing or description of the goods.
A contract between us for the purchase of the goods will be formed when your payment has been approved, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements and you will not have ownership of the goods until they have been dispatched.
In order to contract with Contour Imports Ltd you must be over 18 years of age. We retain the right to refuse any request made by you.
Payment
Payment can be made via our secure check out pages using your credit or debit card (details of accepted credit or debit cards are provided during the checkout process). You can also pay using PayPal if this has been authorised during prior contact with us.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, bank account or PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods.
All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) where applicable.
Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as soon as possible. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.
If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your Perfect Noggin reaches your destination country. These and any additional charges for customs clearance are your responsibility. All orders are fulfilled and despatched from the UK.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Grand Total'.
Note: By linking a payment card to your account, you give us continuous permission to automatically charge that card for the required value to cover the payment amount when you use your account to place an order specifying the use of this payment card.
We may charge the payment card again if the previous attempt failed.
You can stop the permission by unlinking the card from your account at any time.
Personal Information
Any personal information that you provide to us will be dealt with in line with our Privacy Policy which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and cancel your order. We will then update our website with the correct price as soon as possible so the order can be replaced if needed. If you cancel the order and you have already paid for the goods, you will receive a full refund.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Product Suitability
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
are of satisfactory quality;
are fit for purpose; and
match the description, sample or model.
We must provide you with goods that comply with your legal rights.
The packaging of the goods may be different from that shown on the site.
The Perfect Noggin is not suitable for infants over the age of 6 months.
Returns Rights
The Perfect Noggin can be returned for a refund, minus outbound shipping, if you inform us of your wish to do so within 14 days of receipt and return it within a further 14 days (as evidenced by your tracking information).
To exercise your right of return, please inform us of your decision by sending a clear statement to: sales@contourimports.co.uk
Due to the nature of the product, we will not accept returns mailed after this time interval and we will not issue a refund if the product appears damaged or worn. We warrant the condition of our product and will gladly replace any damaged item upon request with 7 days of receipt.
This is a summary of some of your key rights. Detailed information can be obtained from Citizens Advice (www.citizensadvice.org.uk).
Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
Please contact us if you want:
us to replace the goods;
to reject the goods and get a refund.
Terms and Conditions
These Terms and Conditions govern your use of the Perfect Noggin website. By visiting the Perfect Noggin website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
Perfect Noggin is the trading name of Contour Imports Ltd is registered in the United Kingdom at Chantry House, 22 Upperton Road, Eastbourne, BN21 1BF/ Company No: 13772591 / VAT No: GB 397782720
Website Terms of Use
By using our site(s) you accept these terms.
By using our site(s), you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site(s).
We amend these terms from time to time. Every time you wish to use our site(s), please check these terms to ensure you understand the terms that apply at that time.
We may update and change our site(s) from time to time to reflect changes to our products, our users' needs and our business priorities.
We may suspend or withdraw our site(s).
Our site(s) is/are made available free of charge.
We do not guarantee that our site(s), or any content, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site(s) for business and operational reasons.
We are the owner or the licensee of all intellectual property rights in our site(s), and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the content on our site(s) for commercial purposes without obtaining a licence to do so from us or our licensors.
Do not rely on information on this site(s).
The content on our site(s) is provided for general information only. It is not intended to amount to advice on which you should rely.
Although we make reasonable efforts to update the information on our site(s), we make no representations, warranties or guarantees, whether express or implied, that the content on our site(s) is accurate, complete or up to date.
We are not responsible for websites we link to.
Where our site(s) contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
You must not misuse our site(s) by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site(s), the server on which our site(s) is stored or any server, computer or database connected to our site. You must not attack our site(s) via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site(s) will cease immediately.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.
Please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
Our trade marks are registered trade marks of Contour Imports Limited. You are not permitted to use them without our approval.